Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service within the first 30 days of your subscription, you can request a full refund.

2. Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within 30 days of your initial subscription
• Not have used the service for more than 3 app submissions
• Provide a valid reason for the refund request
• Have an active account in good standing

3. How to Request a Refund

To request a refund, please:

1. Contact our support team at support@larkx.ai
2. Include your account email and subscription details
3. Provide a brief explanation for your refund request
4. We will process your request within 5 business days

4. Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. The refund amount will be the full amount paid for the subscription period, minus any usage-based charges if applicable.

5. Non-Refundable Items

The following are not eligible for refunds:

• Free plan usage (no payment made)
• Refund requests made after 30 days
• Accounts that have been terminated for violations
• Third-party fees (app store fees, payment processing fees)
• Custom development or consulting services

6. Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of your billing cycle.

7. Partial Refunds

In certain circumstances, we may offer partial refunds for unused portions of your subscription. This is evaluated on a case-by-case basis and depends on your usage patterns and the reason for cancellation.

8. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider, we may suspend your account pending resolution. We encourage you to contact us directly first, as we can often resolve issues more quickly than through payment disputes.

9. Service Interruptions

If our service experiences significant downtime (more than 24 hours) due to technical issues on our end, we may offer service credits or refunds for the affected period. This does not apply to planned maintenance or third-party service outages.

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our service after any modifications constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us at: